Shipping policy

Livia Fashion – Shipping Policy

At Livia Fashion, we work hard to deliver your orders quickly and safely. Please review our shipping policy below for details on processing, delivery, and charges.

1. Shipping Locations

  • Kerala (Domestic): Free shipping on all orders within Kerala.

  • Other States in India: Shipping charges will be borne by the customer and calculated at checkout.

  • International Shipping: For international orders, please contact us at liviafashionw@gmail.com for details.

2. Shipping Costs

  • ✅ Free shipping within Kerala

  • 💰 Paid shipping for all other states in India (charges vary by courier and location)

  • 🌍 International shipping charges will be communicated before order confirmation

3. Processing Time

  • Orders are processed within 1–3 working days after being placed.

  • During festivals, sales, or holidays, processing may take slightly longer.

  • A shipping confirmation will be sent via email/WhatsApp once your order has been dispatched.

4. Shipping Time

  • Kerala Orders: Estimated delivery in 2–7 working days after dispatch.

  • Other States in India: Estimated delivery in 5–12 working days after dispatch.

  • Shipping times may vary due to courier delays, weather, or unforeseen issues.

5. Order Tracking

  • Once shipped, you will receive a tracking number via email/WhatsApp.

  • Tracking details may take 24–48 hours to update.

6. Shipping Delays

While we strive for timely deliveries, unexpected delays may occur due to:

  • Courier or carrier issues (weather delays, strikes, etc.)

  • Incorrect or incomplete shipping information at checkout

  • Seasonal or regional disruptions

📩 If you experience significant delays, please contact us at liviafashionw@gmail.com or WhatsApp +91 7907744753. We will coordinate with the courier to resolve the issue.

7. Customs, Duties & Taxes (International Orders)

  • For international orders, the recipient is responsible for customs duties, import taxes, or fees that may apply.

  • These charges are not included in shipping costs and are determined by the destination country’s customs office.

⚠️ Note: Livia Fashion is not responsible for delays caused by customs clearance.

8. Shipping Address

  • Please ensure your shipping details are accurate and complete at checkout.

  • Livia Fashion will not be responsible for delays, mis-deliveries, or returned packages caused by incorrect addresses.

  • If you need to update your address after placing an order, please contact us immediately at liviafashionw@gmail.com or WhatsApp +91 7907744753.

9. Lost or Stolen Packages

  • Once an order is marked delivered by the courier, Livia Fashion is not liable for lost or stolen packages.

  • If your package is lost or stolen, please contact the courier directly or reach out to us — we will do our best to assist.

10. Damaged Items

  • If your order arrives damaged, notify us within 48 hours of delivery.

  • Please provide:

    • An unboxing video (without pause)

    • Photos of the damaged product & packaging

  • We will arrange a replacement or refund as per our Return & Refund Policy.

11. Contact Us

For any shipping-related queries:

📧 Email: liviafashionw@gmail.com
📱 WhatsApp: +91 7907744753