Refund policy

Livia Fashion – Return & Refund Policy

At Livia Fashion, we strive to bring you high-quality products and a smooth shopping experience. Every order goes through a strict quality check before shipping. However, we understand that issues may sometimes occur. Please review our return and refund policy below.

1. Returns

We do not offer returns for reasons such as change of mind, size, or color preference.
Customers are requested to check the product details and size chart carefully before placing an order.

2. Replacements (Damaged Products Only)

We provide replacements only if the product is received in a damaged condition.

How to request a replacement:

Report the issue within 48 hours of delivery by emailing us at liviafashionw@gmail.com or WhatsApp at +91 7907744753. Share your order number, a short description of the damage, product photos, and an uninterrupted product opening video.
Assessment: Our team will review the evidence to verify the issue.
Replacement approval: Once approved, we will arrange a replacement (subject to stock availability).

Exclusions:

Damage due to improper handling, washing, or misuse.
Products that have been worn, used, or altered.

3. Refunds

If a replacement is not possible (due to stock unavailability), we will issue a refund to your original payment method within 7–10 business days.
In other cases, store credit may be provided.

4. Non-Returnable Items

The following items cannot be returned, replaced, or refunded:

Custom or personalized products.
Sale or clearance items.
Gift cards.

5. Return Shipping Costs

If a return is approved, the customer will bear the return shipping cost.
Shipping charges are non-refundable.

6. Contact Us

For any questions regarding replacements, refunds, or damaged products:

📧 Email: liviafashionw@gmail.com
📱 WhatsApp: +91 7907744753

✅ Important Note: Always record an unboxing video while opening your parcel. Claims without video proof will not be accepted.